Emails
- 24 Feb 2023
- 1 Minute to read
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Emails
- Updated on 24 Feb 2023
- 1 Minute to read
- Print
- DarkLight
- PDF
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The Emails tab provides details on all emails that are related to the Transaction. This includes information such as Status, Subject, Recipient Email Address, Participant ID, and Sent Date/Time.
Email Statuses
| Status | Description |
|---|---|
| Sent | The email was created and put in the queue to be sent. (Email placed in the sent queue) |
| Processed | The email was processed by the email services and successfully sent. (Email processed and sent) |
| Delivered | The email services received an accepted response generated by the recipient's mail server. (Email delivered to the recipient) |
| Open | The email services received a response generated by a recipient opening an email. (Email opened by the recipient) |
| Deferred | The recipient mail server asked the email services to stop sending emails so fast. (Soft Bounce) The email services will continue to try for 72 hours to deliver a deferred message. After 72 hours, the deferral turns into a block. |
| Drops | The email services will drop an email when the contact on that email is in one of your suppression groups, the recipient's email previously bounced, or that recipient has marked your email as spam. |
| Bounces | The receiving server could not or would not accept the message. The email is bounced. Bounces often are caused by outdated or incorrectly entered email addresses. |
| Blocks | When your IP address has been blocked by an ISP or messaging organization. |
| Spam Reports | Whenever a recipient marks your email as spam and their mail server tells us about it. |
Note: Emails only appear in this section for SaaS subscribers and on-premise licensees who use a supported email service integration.
At the top of the page, you will see options to Go to to the Status Search Page, Download the Evidence Package, Refresh the Transaction Data, and print the page.
There is also an option to Void, Unvoid, and Cancel the Transaction depending on the status of the Transaction.
Watch the tutorial below on how to find and what is included in Transaction Details.
To open the video in a new tab, click on this link: Transaction Details Video
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